Samsung Galaxy Note 7 owners who have not yet taken advantage of the company’s refund and exchange program will soon have devices that are not functional, as of Dec. 19, when the company will release software to make the devices inoperable.
Samsung said consumer safety remains its highest priority and it has had overwhelming participation in the U.S. Note7 Refund and Exchange Program thus far. More than 93 percent of all recalled Galaxy Note7 devices have been returned.
To increase participation, the software update will be released starting Dec. 19 and be distributed within 30 days. The software update will prevent U.S. Galaxy Note 7 devices from charging and eliminate their ability to work as mobile devices.
In cooperation with carriers, the company said it will notify consumers through multiple touchpoints to encourage any remaining Galaxy Note 7 owners to participate in the program and to take advantage of the financial incentives available.
Anyone who has not yet returned their device should immediately power it down and contact their carrier to obtain a refund or exchange or go to Samsung.com/us/note7recall for more information.