San Angelo City Council voted Tuesday for the City of San Angelo to invest more than $2 million dollars to replace the dispatch and records software package that went online last year.
The came upon the recommendation of San Angelo Police Chief Frank Carter. The replacement system will be installed by Hexagon, the company that previously provided the software. The $2.23 million cost will be financed.
According to a press release from the city, the dispatch and records system consists of three main components. The records management system organizes the flow of information produced by SAPD, while the computer-aided dispatch assists in fielding and prioritizing calls for help, then dispatches the nearest first responder. Mobile units in police cars let officers query and cross-reference information in the field.
The system to be replaced went into affect in June 2016. Within a week, SAPD dispatchers and officers experienced issues such as lengthened call times and unreliable data that tripled workloads.
The city is considering steps to seek reimbursement of the $1.5 million dollars allocated for the replaced system.